Amazon's workforce to reduce on rollout of generative AI, agents

Rollout of generative AI and agents will reduce Amazon's total corporate workforce in the next few years, Andy Jassy, CEO of the online retailer wrote in a note to employees on Tuesday.

Artificial intelligence is reshaping the global workforce by automating routine and repetitive tasks, and industry leaders expect this to prompt a reduction or transformation of certain roles across industries.

"As we roll out more Generative AI and agents, it should change the way our work is done. We will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs," Jassy said.